As the endurance industry becomes jam-packed with events of all kind, from fun family runs to super-competitive timed races, the need for speed and superior service becomes even more important for Race Directors.
Enterprise Sports Group, a Singapore-based event company faced with stiff competition from all sides, unlocked the key to delighting their participants and keeping lines really short on race day. Using ACTIVE On-Site, our mobile app companion to ACTIVEWorks Endurance, ESG was able to reduce packet pickup time to just 50 to 60 seconds per person, all but eliminating lines on race day.
Beyond packet pickup, On-Site allows race staff and volunteers to quickly look up participant info, assign bib numbers and even instantly complete on-site registrations for new participants.
“The On-Site app was fantastic and there were no issues. It was the easiest and best pick up we’ve ever had…on average, 50-60 seconds to issue a pack. In fact, we tried to slow down and pace ourselves because we didn’t want to cut down the service level.”
Jovian Tan, manager of events management for ESG
Race day experience is the single biggest factor in participant loyalty, so every effort to make sure your event is well-run, organized and efficient from a participant perspective helps to ensure next year’s success. Not to mention the time your staff and volunteers save by not having to tediously use spreadsheets or bulky computers to track registrations, assign bibs and register new participants.